EXPERT AVE. | Street-level skills from the real pros who know.

Answering Clients’ Questions About COVID-19

May 19, 2020   |   by Alex Strautman

 

At Word & Brown, we want to help you deliver accurate answers to your clients in response to their questions about COVID-19. We know your customers and their employees have many concerns about how the pandemic could affect – or already is affecting – them.

Our Account Management team recently surveyed 12 of our carrier, health plan, and administrator partners to find out how each is handling issues of importance to employers and employees.

Our compiled carrier survey covers a broad range of topics:

  • Employer plan changes
  • Employee plan changes
  • Employer contribution changes
  • Premium grace period
  • Leave or reduction of employee hours
  • Special open enrollment
  • Rehire eligibility
  • Employee Assistance Program (EAP) benefits
  • COBRA
  • Requesting invoices
  • Recertification requests
  • COVID-19 treatment

You can download a copy of our survey results by visiting our COVID-19 microsite and clicking on the first link in the Word & Brown section. You can also download our separate ancillary carrier survey, with responses to similar COVID-19 questions from nearly 20 of our Dental and Vision partners.

This document is updated several times a week as new information is shared with us, so check back often for the latest responses.

We welcome additional questions through our Account Management team. Just send an email to accountmanagement@wordandbrown.com.

Additional Resources

You and your clients may also want to review these additional resources from the U.S. Department of the Treasury, Internal Revenue Service, U.S. Chamber of Commerce, Department of Labor, and Small Business Administration:

Not Already a W&B Broker?

If you’re not already working with Word & Brown, please contact any of our six regional offices to find out how you can started, and how you can take advantage of all of the tools and resources we offer to help you address your clients’ needs and drive new revenue with our broad product portfolio.

Health Insurance Broker

2020 Salary Guide

For a sneak peek at what you can expect to earn as an insurance agent, get a copy of our “Insurance Broker Salary Guide.”

×

HOW MUCH COULD YOU EARN AS A BROKER?

Find out how much using the Health Insurance Broker Salary Guide.

Simply fill out the form and submit for your copy. And, we can help answer your questions, and also help you get started earning and growing your career as a broker.

Back to Top
READY TO GET YOUR BROKER GAME ON?
START HERE.

Choosing us as your partner can make it easier to get started in your new career. Fill out the form and we'll be in touch with you.