9 Services You Must Offer as an Employee Benefits Broker

Employee benefits broker

To compete more effectively as an insurance broker in today’s marketplace, it’s important to offer services your prospects and clients want – and need. This post looks at highly desirable programs and services you may want to consider and how Word & Brown can help you.

1: Shopping the Market: Everyone wants to know they are getting the most value for their health care premium dollar. You can use technology – like Word & Brown’s WBQuote platform – to show your clients a comparison of available plans. Our proprietary quote engine helps you compare their current plan(s) against different renewal options. We even highlight plan differences, so your clients can see how plans stack up against one another.

Because we offer a broad portfolio of products, it’s easier to tailor a program to fit each of your groups’ needs. We offer Small Group and Large Group Major Medical, Dental, Vision, Disability, and Life, as well as Voluntary and Worksite products, Employee Assistance Programs, administrative services, and other programs and services through a range of regional and national carriers and administrators.

2: Alerts: We provide automatic alerts when deductibles apply before benefits kick in on plans your clients are considering. Plus, we’ll tell you if you’re combining plans that cannot be sold together. That saves you embarrassment or having to go back to your client with a different proposal.

3: Translations: There’s a lot of diversity in the workplace. We help you be better prepared. Our platform lets you choose the language for your proposal and new hire worksheets. You can select from English, Spanish, Chinese, Korean, or Vietnamese.

4: Negotiation: If you have a Large Group case, we’ll develop customized side-by-side benefit and rate comparisons to make it easy for clients to make a final plan selection. Our long-term relationships with carriers also enable us to negotiate Large Group rates on your client’s behalf.

5: Network Comparisons: Our Provider Search technology uses our carrier-partners’ own data. That means you have access to the latest information when looking up doctors, medical groups, and hospitals available with each plan your clients may be considering. If in doubt, you can submit a provider search request, and our team will do the comparison work for you.

6: Custom Presentations: Our experts are available for onsite, virtual, or recorded enrollment meetings. We’ll review benefits, explain carrier perks, check employee applications, and finalize and submit paperwork to the carrier. Our multilingual team is available to assist in California, too.

7: Online or Paper Enrollments: You can choose a paper enrollment or an online enrollment. We’ll even do both, depending on what works best for your client and their employees.

8: Expert Enrollments: For your enrollment meetings, we’ll provide personalized employee worksheets and kits, customized with the employer’s name and logo. We will pick up enrollment materials to ensure there are no issues that might delay any deal.

9: Service After the Sale: You can count on Word & Brown throughout the year to deliver the support you need to answer questions on compliance, claims, and other matters important to your clients. We’ve been delivering “Service of Unequalled Excellence” for more nearly four decades.

Ask your Word & Brown representative about other ways we can help you quote more, write more, and retain more business – year after year. If you’re not already doing business with us, call us today at 800-869-6989, or fill out our online form, to get started.

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