A Trusted Resource for Independent Insurance Brokers for 30 Years

Brokers in California have relied upon the Word & Brown General Agency to help them build their businesses for more than 30 years. Nevada brokers have been partnering with Word & Brown since 2007. Today, Word & Brown is California’s and Nevada’s largest general agency focusing on group and individual and family insurance.

National Recognition

Word & Brown began in the 1980s, when John Word and Edward “Rusty” Brown developed the technology for a revolutionary new group health insurance quoting engine, WBQuote®, which quickly attracted thousands of brokers and their clients. Formed in 1985, the General Agency (formally known as Word & Brown Insurance Administrators) became the largest independent small-group health distributor in the nation in less than two years. Building their business on the concept that a handshake was their word, John and Rusty were honored with the Ernst & Young Entrepreneur of the Year Award in 2001.

Word & Brown contracts with a roster of national and regional health plans and insurers to deliver individual and group medical plans, as well as ancillary coverage like dental, vision, chiropractic, and life insurance. In addition, Word & Brown offers COBRA and Section 125 sales and administration through a national benefits administrator that was a part of The Word & Brown Companies until it was sold in August 2014.

Industry-leading Technology

Word & Brown set the standard for small group health insurance quoting systems in 1985, and the General Agency added even more features to its quote engine in 2015. Today, WBQuote offers brokers a view of the entire small group marketplace in one quote, highlighted plan differences to streamline comparison shopping, a one-page executive summary, multilingual benefit spreadsheets, and built-in safeguards to prevent errors and ensure a plan offer for all of a group’s employees.

A broker-friendly online enrollment and human resources (HR) management solution is also available from Word & Brown. The comprehensive platform combines employee onboarding, HR documents, benefits enrollment, payroll, and Affordable Care Act compliance into one centralized platform – helping brokers and their employer clients better manage their benefits and related activities.

Service of Unequalled Excellence

Superior technology isn’t enough if it doesn’t come with a pledge to deliver prompt, knowledgeable service and extensive sales support to brokers. Word & Brown has been known for its commitment to Service of Unequalled Excellence for three decades. Calls and emails are immediately answered by sales representatives ready to evaluate and compare health plans, prepare a quote, and provide the latest information. Quotes can be delivered online to a secure inbox, via email to designated addresses, or as bound, printed proposals within one business day (and often within hours). Word & Brown offers a statewide team of dedicated field representatives to accompany brokers on client presentations or consult with them in their offices. Enrollers even conduct employee meetings at client sites on the broker’s behalf and offer bilingual enrollment support.

If you’re looking for a general agency partner committed to you and your success as an independent insurance professional, call Word & Brown at 1-800-869-6989.