The Word & Brown Client Experience team was developed with top, qualifying producers in mind. It combines our Account Management and Technology teams to offer different tiers of services and support based on your level of production with Word & Brown.
The more business you write with us, the more support you qualify for – including on-demand assistance to help you troubleshoot client issues, support increased renewals, and keep your clients happy.
Your qualification means you can get help on a broad range of matters, including:
-General Questions: Answers to any of your group, plan, or coverage questions.
-Searches and Requests: Ensure your clients get the doctors, hospitals, and prescription drugs they need in the plans they are considering. We’ll do the research for you.
-Online Enrollment: Assistance with Ease implementation, demonstrations for your clients and staff, and online training – plus newsletters and product updates.
-Broker Inquiries: Help with Broker of Record (BOR) processing, commission inquiries, and carrier appointments.
-Account Details: Answers to clients’ questions on billing, claims, deductible credits, and more.
-Group Maintenance: Whenever you need to make a change for one of your groups, you can count on our team to be here to help.
Experts You Can Count On
Our Client Experience team is comprised of more than half-dozen experts with a wealth of industry, product, technology, and account management experience. They are working every day to increase retention, drive greater agent/client engagement, follow security protocols to safeguard HIPAA compliance, collaborate on the development and update of Standard Operating Procedures (SOPs), and function as a liaison for leading producers to resolve any service-related requests.
Note: Client Experience services are available based on your book of business with Word & Brown. Ask your rep for details. If you’re not yet doing business with us, fill out our online form or contact one of our regional offices in California or Nevada to learn more.