Why Word & Brown? One Reason Is Our Client Experience Team

Why Word & Brown? One Reason Is Our Client Experience Team

As an independent health insurance professional, you have a lot of options when it comes to writing and placing your business. As you determine with whom you want to work, we believe it’s important you know that Word & Brown offers a broad portfolio of products and services, including Major Medical, Ancillary, and supplemental insurance products. We also offer Individual & Family Plan (IFP) products in California.

Beyond all that, we are known for our industry-leading quoting platform, unparalleled sales and enrollment support, value-added benefits (for you and your clients), and a staff fully committed to delivering “Service of Unequalled Excellence.”

Something else that distinguishes Word & Brown from other general agencies is our Client Experience team. Ask your representative about what services and benefits you’re eligible for based on your level of production with Word & Brown. The full roster of assistance includes:

Answers to General Questions: Get accurate responses to any of your group-, plan-, and coverage-related questions.

Technology: We have your back on tech and related questions, including quoting, HRIS, and online enrollment resources and support. We’ll help set up new groups, establish carrier connections, deliver prompt answers to support questions, and demo and train you on new tech.

Provider and Rx Search, Forms Search, and More: Ensure your clients get what they want with research on doctors, hospitals, prescription drugs, and more. We’ll also investigate form requests, ID Card requests, licensing and appointments, and rate verifications.

Account: Get answers to all of your – and your clients’ – questions on billing, claims, commissions, adds/terms, access to care, continuity of care, BOR, benefit questions, eligibility, deductible credit, and more.

Exception Requests: We’ll work with you on submission of exception requests (such as retro adds/terms or mid-year policy changes) for carrier review and response.

Maintenance: Whatever change you need to make, you can depend on us to help. Send us any employee- or employer-level changes for processing.

If you or your clients have questions about changing compliance rules and evolving employee benefits regulations, we’ll promptly connect you with the WBCompliance team and their expanding resources. The new Compliance wiki is also a valuable resource – for you and your clients.

Start to finish, before and after your sale, whatever you need, Word & Brown is here for you. We offer more so you can write more, renew more, and earn more. Discover what we mean when we talk about the [&] Effect.

Whether you’re just starting out as an insurance sales professional or you’ve been at it for decades, you can benefit by working with us. Contact your Word & Brown representative today for details. Or if you’re not already a partner broker, call us today at 800-869-6989, or fill out our online form.

How Much Can You Earn as an Insurance Broker?

Find out what you can be earning as an insurance agent in our handy, up-to-date salary guide. Produced by our in-house experts, this resource is bound to help you in advancing your career.

Word & Brown Salary Guide